Academy Policies

Refunds

  • Partial refund (30%) if requested at least one week before your first class.

  • No refund after the first class.

  • It’s your responsibility to communicate any changes in enrollment.

Tuition/Payment/Prorating

  • Tuition is to be made in full prior to the students first scheduled class and then at the end or beginning of each month.

  • Options to purchase multiple months are available.

  • Payment can be made via e-transfer, through the invoice or in person.

  • Late registrations will be prorated for the remaining weeks of the month. Depending on timing, the invoice may also include tuition for the following month.

Workshop Cancellations

In the event that a workshop is cancelled, your deposit will be refunded. Otherwise, deposits are non-refundable. Because space is limited, deposits are required to reserve your spot and ensure participants are committed.

Scheduling and Lost Classes

  • Students are welcome to leave at any time during their class.
    However, any remaining time will be lost and cannot be made up at another date.

  • When registering for classes, students select a time slot/day of the week and commit to that schedule. Changes are allowed with prior advanced notice.

  • If a student is unable to attend and does not reschedule a class, it is lost.

  • If the instructor cannot conduct a class, affected students will be notified, and a makeup class will be rescheduled at no extra cost.

  • Classes purchased for a specific month must be attended within that month. They cannot be split across multiple months or banked for future dates.

Being Late for class

Please contact the instructor if you will be running late. Otherwise if you are the only student in your time slot and you arrive past the 30 minute mark, the class will be cancelled/lost.

Attitude and Behaviour

Rude or Disruptive behaviour towards other students, the instructor or other staff is NOT tolerated at the Ottawa Art Academy. If a student is found in violation of this policy they will be removed from the program.No refund will be given. We strive for a mature, polite and respectable studio space that is accepting of all people.